Agentforce from Salesforce deploys autonomous AI agents for service, sales, and marketing using CRM and Data 360 context, succeeding the Einstein Copilot branding on Salesforce's site. It is aimed at enterprises on Salesforce clouds, sold via flex credits, resolutions, or per-user licensing on top of Salesforce licenses. Value depends on CRM data hygiene; dirty data yields weak predictions. Editorial teams should verify fit against their compliance and workflow needs before rolling it out broadly.
Salesforce
Agentforce
Salesforce AI agent platform (formerly Einstein Copilot)
PaidScore 72.4#89 overall#5 in Sales & CRM
97 editorial upvotes · editor score 3.9 / 5
Specs
| Pricing | Paid |
|---|---|
| Starting price | $50/mo |
| Free tier | No |
| Platforms | Web, iOS, Android |
| Launched | Sep 1, 2016 |
| Last verified | Oct 18, 2026 |
| Vendor | Salesforce |
Highlights
- CRM-native AI
- Lead scoring
Pros
- Single system of record
- Enterprise trust
Cons
- License complexity
Alternatives
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- Outreach KaiaReal-time meeting assistant for sales calls62.4
- LavenderReal-time email coaching for sellers61.4
Reviews
Reviews open in the next release. Editor scores on this page are editorial estimates, not user ratings.