Lyro AI from Tidio answers FAQs from your site content and hands off to live chat when stuck. It is aimed at Shopify stores handling repetitive questions, with a freemium chat limits with Lyro conversations sold as add-on packs. Struggles with complex post-purchase edge cases without custom workflows. Editorial teams should verify fit against their compliance and workflow needs before rolling it out broadly.
Tidio
Lyro AI
AI chatbot for SMB ecommerce support
FreemiumScore 63.9#148 overall#5 in Customer Support
33 editorial upvotes · editor score 4.2 / 5
Specs
| Pricing | Freemium |
|---|---|
| Starting price | $29/mo |
| Free tier | Yes |
| Platforms | Web |
| Launched | Jan 1, 2023 |
| Last verified | Oct 18, 2026 |
| Vendor | Tidio |
Highlights
- Shopify plugin
- Live chat handoff
Pros
- Easy ecommerce setup
- Affordable
Cons
- Shallow automation
Alternatives
- Intercom FinAI agent resolving support tickets in Intercom79.6
- Zendesk AIGenerative replies and triage for Zendesk75.3
- DecagonGenerative AI agents for customer experience69.5
- Freddy AIAI copilot inside Freshdesk and Freshchat65.9
- AdaAutomated brand interactions for enterprise CX63.5
- Help Scout AIAI drafts and summaries for human support teams61.1
Reviews
Reviews open in the next release. Editor scores on this page are editorial estimates, not user ratings.