Freddy AI from Freshworks summarizes tickets, suggests replies, and powers self-service bots. It is aimed at SMBs on Freshworks suite, with a AI sessions sold as add-on packs to Freshdesk plans. Advanced automation trails best-in-class enterprise CX platforms. Editorial teams should verify fit against their compliance and workflow needs before rolling it out broadly.
Freshworks
Freddy AI
AI copilot inside Freshdesk and Freshchat
PaidScore 65.9#133 overall#4 in Customer Support
45 editorial upvotes · editor score 4.0 / 5
Specs
| Pricing | Paid |
|---|---|
| Starting price | $15/mo |
| Free tier | No |
| Platforms | Web |
| Launched | Jan 1, 2010 |
| Last verified | Oct 18, 2026 |
| Vendor | Freshworks |
Highlights
- Ticket summarization
- Self-service bots
Pros
- Affordable SMB stack
- Quick setup
Cons
- Less depth at scale
Alternatives
- Intercom FinAI agent resolving support tickets in Intercom79.6
- Zendesk AIGenerative replies and triage for Zendesk75.3
- DecagonGenerative AI agents for customer experience69.5
- Lyro AIAI chatbot for SMB ecommerce support63.9
- AdaAutomated brand interactions for enterprise CX63.5
- Help Scout AIAI drafts and summaries for human support teams61.1
Reviews
Reviews open in the next release. Editor scores on this page are editorial estimates, not user ratings.